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Tourism in Uzbekistan

The law On Tourism

The Law of the Republic of Uzbekistan On Tourism (№ 830- I, of Aug. 20, 1999)
(enacted by the decree of Oliy Majlis (‘Parliament’) of the Republic of Uzbekistan No 831- I on Aug. 20, 1999)

Article 1. Aim of This Law
Article 2. Tourism Legislation
Article 3. Basic Terms
Article 4. Basic State Tourism Policies
Article 5. Powers of the Cabinet of Ministers of the Republic of Uzbekistan in Tourism Industry
Article 6. Powers of Authorized Tourism State Body
Article 7. Powers of Locality-Level State Authorities in Tourism Industry 
Article 8. Licensing of Tourism Business Activities
Article 9. Tourism Business Activities Funding Sources
Article 10. Certification of Tourism Services
Article 11. Tourist Journey and Number of Tourism Services
Article 12. Agreement on Providing Tourism Services
Article 13. Tourist Voucher
Article 14. Rights of a Tourist
Article 15. Obligations of a Tourist
Article 16. Rights of a Tourism Business Activities Entity
Article 17. Obligations of a Tourism Business Activities Entity
Article 18. Guarantee of Safety of Tourists
Article 19. Measures to Ensure Safety of Tourists
Article 20. Insurance of Tourists 
Article 21. Settlement of Disputes
Article 22. Liabilities for Violation of Tourism Legislation

Article 1. Aim of This Law

The aim of this Law is legal regulation of the dealings in the tourism industry, development of the tourism services market, and protection of the rights and legitimate interests of tourists and tourism business activities entities.
 
Article 2. Tourism Legislation

The tourism legislation of the Republic of Uzbekistan consists of this Law and other legislative acts.

The dealings in the tourism industry in the Republic of Karakalpakstan are also regulated by the law of the Republic of Karakalpakstan.

If an international agreement with the Republic of Uzbekistan being a party to stipulates rules that are different from those stipulated by the tourism legislation of the Republic of Uzbekistan, the rules of this international agreement shall be applied.  

Article 3. Basic Terms

The basic terms used in this Law are the following:

tourism – a trip of an individual away from the place of his/her permanent residence for the period of less than one year for health improving, educational, professional and business, and other purposes without his/her engaging in money earning activities in the area (country) of his/her stay during this trip;

tourist – an individual traveling (engaging in tourism) within the territory of the Republic of Uzbekistan or another country;

tourism business activities – business activities taken to organize trips and provide the services for them in accordance with the provisions of this Law and other legislative acts;

excursion activities – part of tourism business activities taken to organize guided excursions lasting less than 24 hours each along the previously developed routes for the purpose of familiarization with monuments and other sights;

tourism resources – the number of natural, health improving, historical and cultural, educational, and social sites of a certain area;

tourism business activities entities – businesses and organizations registered as per established order  and having licenses to provide tourism services;

tourism industry – the number of various tourism business activities entities (hotels, tourist complexes, campings, motels, recreation and retreat centers, catering businesses, cultural and sports facilities, and others) providing services for tourists;

tour – a journey along a certain route for a particular period, supported by a number of tourism services (booking, accommodation, meals, transportation, recreation, excursions and other services);

tourism services – the services provided by tourism business activities entities, such as accommodation, meals, transportation, information and other services to satisfy tourists’ needs;

head of a tourist group – an individual representing a tourism business activities entity and acting on behalf of it; he/she accompanies tourists and ensures that the terms of the agreement on providing tourism services be fulfilled;

guide – an individual providing excursion and informational services, as well as organizational services and competent assistance to the participants of a tour under the agreement on providing tourism services;

license to perform tourism business activities – a special permission giving its owner the right to perform tourism business activities;

certificate – a document proving that the quality of a tourism service meet a particular standard or a requirement of a normative document.

Article 4. Basic State Tourism Policies

The basic state tourism policies are the following: 
developing tourism and the tourism industry;
securing citizens’ rights to leisure, freedom of movement and other rights when traveling; 
reasonable use of tourism resources and safeguarding them;
improving tourism regulatory framework;
creating conditions for tourism (excursions) of children, youth, handicapped persons and low-income groups of population; 
attracting foreign investments to develop the tourism industry; 
creating equal opportunities for entrepreneurs acting in the market of tourism services;
securing tourists’ safety, protecting their rights, legitimate interests and property;  
organizing and developing academic support for the tourism industry; 
training, retraining and further training of the personnel; 
expanding cooperation with other countries and international organizations.

Article 5. Powers of the Cabinet of Ministers of the Republic of Uzbekistan in Tourism Industry

The powers of the Cabinet of Ministers of the Republic of Uzbekistan in the tourism industry are the following: 
to approve the tourism development state programs;
to establish the procedure for licensing tourism business activities;
to designate sites and territories where tourists’ visits are prohibited; 
to establish the procedure for granting privileges to certain categories of tourists;  
to settle other matters in accordance with the law.

Article 6. Powers of Authorized Tourism State Body

The powers of the authorized tourism state body are the following: 
to implement the tourism development state programs;
to create the infrastructure of the tourism services; 
to widely promote the cultural and historical heritage, and to preserve and develop the potential for tourism;
to ensure the execution of the international agreements the Republic of Uzbekistan has entered;
to represent the interests of the Republic of Uzbekistan in the international tourism organizations;
to provide tourism business activities entities with methodological and other assistance concerning the organization of their activities; 
to settle other matters in accordance with the law.

Article 7. Powers of Locality-Level State Authorities in Tourism Industry

The tourism locality-level state authorities develop and implement regional tourism development programs and settle other matters in accordance with the law.

Article 8. Licensing of Tourism Business Activities

Tourism business activities shall be performed under a license.

The procedure for licensing tourism business activities is established by the Cabinet of Ministers of the Republic of Uzbekistan.

Article 9. Tourism Business Activities Funding Sources

The performance of tourism business activities is funded: 
with tourism business activities entities’ own finances;
with financial contributions of legal entities and individuals;
with borrowed assets (bonded and other debts, bank and other loans);
with foreign investments;
with sums from other sources allowed by the law.

Article 10. Certification of Tourism Services

Tourism services shall be certified.

The certification of tourism services and issue of a certificate is performed in accordance with the procedure established by the law.

A refusal of a tourism business activities entity to go through with the obligatory certification of tourism services, a negative result of the certification of tourism services, and annulment of a certificate cause suspension or revocation of the tourism business activities license.

Article 11. Tourist Journey and Number of Tourism Services

A tourist journey is made by tourists individually or in a group.

The tourism services include transportation, accommodation, meals, excursions, sports and cultural programs and others.

Article 12. Agreement on Providing Tourism Services

The tourism services are provided under an agreement.

The agreement prescribes the number and quality of the services to be provided, rights and obligations of the parties, payment procedure, effective term, liabilities of the parties for non-execution or improper execution of it and other provisions agreed on by the parties to it.

Article 13. Tourist Voucher

A tourist voucher is a document giving a tourist or a group of tourists the right to the tourism services of their tour and proving the fact that these services are being provided.
 
The form of the voucher is set by the authorized tourism state body.

Article 14. Rights of a Tourist

A tourist has the right:
to get the number of services prescribed in the agreement;
to receive full and truthful information concerning his/her tour;
to personal safety, protection of his/her rights, and safekeeping of his/her property; 
to get emergency medical aid; 
to get indemnification for material damage and mental anguish caused by non-execution or improper execution of the agreement;
to dissolve the agreement without paying indemnification to the tourism business activities entity if the increase in the total price of the tour exceeds the stipulated price of it and in case of force majeure.

A tourist also has other rights under the law.

Article 15. Obligations of a Tourist

A tourist is obliged to comply with:
the provisions of the agreement;
customs and border control regulations; 
the law of the country of his/her stay.

A tourist also has other obligations under the law.

Article 16. Rights of a Tourism Business Activities Entity

When providing services to tourists in the Republic of Uzbekistan, a tourism business activities entity has the right: 
to change the route of a tour and its duration, service standard, type of transportation, as well as the way of providing security for its tourist and his/her property only with consent of the tourist and in accordance with his/her wish;
to increase the stipulated price of a tour with consent of its tourist, notifying him/her of this increase not later than twenty days before the tour;  
to dissolve an agreement on providing tourism services in case of force majeure when it is impossible to provide the services, and when the required number of tourists for its tourist group has not been secured, which the tourists of this group shall be notified of not later than twenty days before the tour;  
to claim indemnification for losses caused by its tourists or tourism services business associates in the manner prescribed by the law.

A tourism business activities entity also has other rights under the law.

Article 17. Obligations of a Tourism Business Activities Entity

A tourism business activities entity is obliged:
to provide its tourists the services prescribed in the agreement;
to pay its tourists indemnification for their losses in case of failure to provide the tourism services or providing them inadequately; 
to provide its tourists with full information on the tour and on their rights and obligations;
to contribute to safeguarding tourism resources (architectural monuments, natural sights and others); 
to make sure its tourists comply with the law of the territory (country) of their stay.

A tourism business activities entity also has other obligations under the law.

Article 18. Guarantee of Safety of Tourists

Safety of tourists in the Republic of Uzbekistan is guaranteed by the state.

The authorized tourism state body in cooperation with the concerned ministers and agencies develops the tourist protection and safety program and ensures its implementation.

The tourism locality-level state authorities develop and ensure the implementation of regional tourist protection and safety programs covering all the tourist routes.  

Tourism business activities entities develop particular measures to ensure safety of tourists and provide medical and other assistance in case of injuries, diseases and other problems

Article 19. Measures to Ensure Safety of Tourists

In order to ensure safety of tourists, tourism business activities entities are obliged:
to provide conditions for safe stay of tourists, prepare hiking and excursion routes, and competition grounds;  
to teach tourists the techniques for preventing injuries and accidents, to brief them on first medical aid, and give them information on the dangers a route or their behavior may create; 
to make sure tourists are prepared for trips, hikes, competitions and other tourism activities; 
to promptly help tourists in distress; 
to develop and use accident prevention techniques for auto, mountain climbing, skiing, bicycle and motorcycle riding, hiking, caving and other special types of tourism. 

In order to ensure safety of tourists, to help them and protect them in the case of emergency, tourism business activities entities specializing in arranging tours with active tourist movement activities conclude agreements with search and rescue services. Search and rescue services are established in the manner prescribed by the law.

Article 20. Insurance of Tourists

Insurance of tourists is obligatory and is provided by tourism business activities entities under their agreements with certain insurance companies having the right to such insurance.

Article  21. Settlement of Disputes

The disputes occurring in the tourism industry are settled in accordance with the procedure established by the law.

Article 22. Liabilities for Violation of Tourism Legislation

The persons who are found guilty of infringement of the tourism legislation are held liable in accordance with the established procedure.



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